Shipping Policy

Thank you for choosing Fitter Pate! We’re committed to delivering your products with speed and care. Please read our shipping policy below to ensure a smooth shopping experience.

1. Order Processing Time

  • Orders are processed and shipped within 2-3 business days from the date of purchase.

  • Orders placed during weekends or public holidays will be processed the next business day.

2. Shipping Methods

  • We offer standard shipping to all locations within our service areas.

  • Delivery times will vary depending on your location but typically range from 5-7 business days.

3. Delivery Charges

  • Shipping fees are calculated at checkout based on your delivery location.

  • Fitter Pate strives to offer affordable shipping rates. We may occasionally provide free shipping promotions, which will be clearly stated at checkout.

4. Payment Method

  • Cash on Delivery (COD) is the only accepted payment method for all orders.

  • We do not accept any other payment methods, including credit/debit cards or online payments.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email to track your shipment.

  • Please allow up to 24 hours for the tracking information to update after dispatch.

6. Address Accuracy

  • Please ensure that your shipping address is correct and complete at the time of checkout.

  • We are not responsible for delays or misdelivery due to incorrect or incomplete address details.

7. Missing or Damaged Items

  • If your order arrives damaged or is missing items, please contact us immediately at [email protected].

  • We will investigate the issue and ensure a resolution as quickly as possible.

8. Delivery Delays

  • We strive to provide timely delivery, but delivery times may vary due to factors such as weather conditions, strikes, or other unforeseen circumstances.

  • In the event of a significant delay, we will notify you via email.

9. Return/Exchange Policy

  • Due to the nature of our payment method (COD), we do not offer returns or exchanges unless the item is defective or damaged upon arrival.

10. Contact Information

For any questions or concerns, please don’t hesitate to reach out to us at:

Thank you for shopping with Fitter Pate! We value your trust and are committed to delivering your orders safely and efficiently.